Refund policy

At KnuckleHead Tools Co we want you to be confident in your purchase. Many of our diagnostic and inspection tools are technical items, so we keep our return process straightforward while accounting for the fact that products ship from different warehouses and suppliers.

90-Day Return Window

You have 90 days from the delivery date to request a return or exchange on most items. This covers both change-of-mind returns and issues with the product.

Eligible Returns

Item is in its original condition (unused or lightly inspected only)

All original packaging, accessories, cables, and documentation are included

The product has not been registered, activated, or had software updates applied in a way that prevents resale (important for scanners and electronic diagnostic tools)

You contact us within the 90-day window with your order number

Defective or Not-as-Described Items

If an item arrives damaged, defective, or significantly different from the description, contact us as soon as possible with photos and your order number. We will work with the supplier to arrange a repair, replacement, or refund. Manufacturer warranties (often 1–3 years on diagnostic tools) are handled separately and may extend beyond the 90-day return window — see our Warranty Policies page for more details.

Non-Returnable Situations

Products that have been registered or activated and cannot be reset

Items that show clear signs of use, installation, or modification

Consumables or disposable items (gloves, etc.) that have been opened

Custom or special-order items (if any are offered)

How to Start a Return

Contact us through the Contact page or by replying to your order confirmation email. Include your order number and the reason for the return.

We will provide return instructions and, when applicable, a return address or label process.

Once we receive and inspect the item, we will process your refund or exchange.

Refunds

Approved refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product. Refunds typically appear within 5–10 business days after we confirm the return, depending on your bank or payment provider.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

For defective or incorrect items, we will cover or reimburse reasonable return shipping once the issue is confirmed.

Because many products ship from overseas or regional warehouses, return shipping times and costs can vary. We recommend contacting us before shipping anything back so we can give you the correct process and address.

Questions

If you’re unsure whether your item qualifies or need help with a return, reach out with your order number. We’ll help clarify the next steps.